Helping you efficiently and consistently manage customer interactions to improve the customer experience across all engagement channels
Customers expect to interact with companies anytime through myriad channels from phone calls and email to texts and social media. They only want to tell their story once, not with each new thread of an interaction. Callcredit DecisionCX Interactive is specifically designed to help your organization do just that.
Through self-service capabilities and workflow automation, DecisionCX Interactive reduces the time and effort required to handle the most complex customer interactions. This lowers operating costs, reduces compliance risk, and provides a far superior customer experience.
By easily integrating all customer touch points with back-office legacy systems including ERP, CRM and supporting databases, DecisionCX Interactive delivers a single customer view – the cornerstone of exceptional customer experiences.
- Improve first-time resolution rates and earn higher customer satisfaction
- Optimize customer service resources
- Ensure your staff has all the information they need to deliver a best-in-class customer service experience across all channels
- Deliver an agent desktop application, self-service tools, and mobile applications
- Reduce time to value through rapid deployment